Refund & Return Policy

At Natural Care Qatar, customer satisfaction is important to us.

1. Returns Eligibility

Due to the nature of beauty and skincare products:

1. Opened or used products are non-refundable
2. Products must be unused, unopened, and in original packaging

2. Return Window

1. Return requests must be submitted within 7 days of delivery
2. Requests after this period will not be accepted

3. Non-Returnable Items

1. Opened skincare or beauty products
2. Items damaged due to misuse
3. Products purchased during promotions or clearance sales

4. Refund Process

1. Once approved, refunds will be processed to the original payment method
2. Shipping fees are non-refundable
3. Refunds may take 7–14 business days depending on the payment provider

5. Damaged or Incorrect Items

If you receive:

1. A damaged product
2. An incorrect item

Don’t hesitate to get in touch with us within 48 hours with photos at info@naturalcare-qa.com